Refund Policy

At Modera, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return may be necessary. That's why we have a comprehensive refund policy in place to ensure that you are satisfied with your purchase.

30-Day Return Policy: We offer a 30-day return policy, starting from the day you receive your item. This means that you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility: To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Damages and Issues: We take great care in packaging and shipping our products. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions: While we strive to accommodate all returns, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. If you have any questions about the eligibility of a specific item, please reach out to us for clarification.

Exchanges: If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a smooth and efficient process.

European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.