FAQS

1. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. However, please note that international orders may take longer to arrive due to customs clearance.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

4. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. 

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that additional customs fees and import duties may apply, and the customer is responsible for paying these fees. Please check with your local customs office for more information.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

7. Are your products cruelty-free?

Yes, all of our products are cruelty-free. We are committed to providing high-quality products that are not tested on animals.

8. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.